Who we are Governance Complaints Complaints Procedure Door to Door Fundraising Team Saint John of God Foundations door to door team is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. Saint John of God Foundation welcomes both positive and negative feedback. Step One: If you do have a complaint about any aspect of our work please contact us by letter or by telephone. In the first instance, your complaint will be dealt with by our Chief Executive, John Fleming. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details. Saint John of God Foundation Flavian HouseStillorganCo DublinIreland Ph: 01 2882231 Email: [email protected] If you make a complaint in person or over the phone, we will try to resolve the issue there and then. Similarly, if you raise a concern by email or in writing we will acknowledge your complaint within 7 days. We will do everything we can to resolve the issue within 21 days. If this is not possible, we will explain why and provide a new deadline. If you are not happy with our response, you may get in touch again by writing to Saint John of God Foundation’s Chairman. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members. Step Two: Contact the Monitoring Group Ideally in the first instance you should address your complaint to Saint John of God Foundation as outlined above. You may however at any stage make your complaint in writing to the Monitoring Group who oversee charities compliance with the Statement of Guiding Principles for Fundraising.at happens next? You will receive confirmation of receipt of your complaint within a number of days. The Monitoring Group will consider complaints and will respond according to its own procedures. (This complaints procedure does not apply to the Saint John of God Foundation staff or agents.)