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  1. Who we are
  2. Governance
  3. Complaints

Complaints Procedure

Door to Door Fundraising Team

Saint John of God Foundations door to door team is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. Saint John of God Foundation welcomes both positive and negative feedback.

 

Step One:
 

If you do have a complaint about any aspect of our work please contact us by letter or by telephone. In the first instance, your complaint will be dealt with by our Chief Executive, John Fleming. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Saint John of God Foundation

Flavian House
Stillorgan
Co Dublin
Ireland

Ph: 01 2882231         Email: [email protected] 

 

 

If you make a complaint in person or over the phone, we will try to resolve the issue there and then. Similarly, if you raise a concern by email or in writing we will acknowledge your complaint within 7 days. We will do everything we can to resolve the issue within 21 days.

If this is not possible, we will explain why and provide a new deadline.

If you are not happy with our response, you may get in touch again by writing to Saint John of God Foundation’s Chairman. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.

 

Step Two: Contact the Monitoring Group

Ideally in the first instance you should address your complaint to Saint John of God Foundation as outlined above.

You may however at any stage make your complaint in writing to the Monitoring Group who oversee charities compliance with the Statement of Guiding Principles for Fundraising.at happens next?

You will receive confirmation of receipt of your complaint within a number of days. The Monitoring Group will consider complaints and will respond according to its own procedures.

(This complaints procedure does not apply to the Saint John of God Foundation staff or agents.)

Published: 15th February, 2019

Updated: 31st May, 2019

Author: Emma Persson

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Contact details

Tel: 01 288 22 31

Email: [email protected]

Flavian House
Stillorgan 
Co.Dublin
Ireland



Republic of Ireland: Charity Regulatory Authority No. 20069841 - Revenue Number CHY 18280 - Company Reg No 18005
Northern Ireland: Charity Commission for NI No. NIC 102440 - Revenue Number (HMRC) XR43047 - Company Number NI 20856
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Saint John of God Foundation is part of Saint John of God Hospitaller Services Group