Skip over main navigation
  • Log in
  • Basket: (0 items)
Saint John of God Foundation
  • Twitter
  • Facebook
Donate
Menu
  • Who we are
    • What we do
      • Overview
      • Mental Health
      • Intellectual Disabilities
      • Suzanne House
    • Our Mission
    • Governance
      • Accountability
      • Complaints
    • Our team
      • Foundation office
      • Door to Door
      • Our Board
    • Our history
    • Get in touch
  • Our stories
    • Stories from our services
    • News
  • How you can help
    • Supporting Community Projects
    • Appeals
    • Fundraise for us
      • Create a Fundraising Page
      • Fundraising events
      • Ideas to fundraise
    • Corporate Giving
    • Tax Efficient Giving
    • Leave a Gift in your Will
  • International Development
  • SJOG Staff Portal
    • Better Life Grants
  • Admin
    • Log in
  • Basket: (0 items)
  • Complaints Procedure
  1. Who we are
  2. Governance
  3. Complaints

Complaints Procedure

Door to Door Fundraising Team

Saint John of God Foundations door to door team is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. Saint John of God Foundation welcomes both positive and negative feedback.

 

Step One:
 

If you do have a complaint about any aspect of our work please contact us by letter or by telephone. In the first instance, your complaint will be dealt with by our Chief Executive, John Fleming. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Saint John of God Foundation

Flavian House
Stillorgan
Co Dublin
Ireland

Ph: 01 2882231         Email: [email protected] 

 

 

If you make a complaint in person or over the phone, we will try to resolve the issue there and then. Similarly, if you raise a concern by email or in writing we will acknowledge your complaint within 7 days. We will do everything we can to resolve the issue within 21 days.

If this is not possible, we will explain why and provide a new deadline.

If you are not happy with our response, you may get in touch again by writing to Saint John of God Foundation’s Chairman. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.

 

Step Two: Contact the Monitoring Group

Ideally in the first instance you should address your complaint to Saint John of God Foundation as outlined above.

You may however at any stage make your complaint in writing to the Monitoring Group who oversee charities compliance with the Statement of Guiding Principles for Fundraising.at happens next?

You will receive confirmation of receipt of your complaint within a number of days. The Monitoring Group will consider complaints and will respond according to its own procedures.

(This complaints procedure does not apply to the Saint John of God Foundation staff or agents.)

Published: 15th February, 2019

Updated: 31st May, 2019

Author: Emma Persson

Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • Donate to support the work of Saint John of God Foundation

    Donate to support the work of Saint John of God Foundation

    Understanding Trauma: Pathways to Recognition and Support

  • Suzanne House Wishlist

    Suzanne House Wishlist

    Suzanne House provides specialised individual respite care for children with life-limiting conditions and complex medical needs in a small homelike environment.

  • Irish Global Health Network Conference – Global Imbalance and Social Inclusion

    Irish Global Health Network Conference – Global Imbalance and Social Inclusion

    Irish Global Health Network Conference – Global Imbalance and Social Inclusion Co-hosted with the HSE Global Health Programme. Sponsored by Irish Aid. Save the Date! 26th – 27th October 2022

  • How your generosity can save lives in Kenya

    How your generosity can save lives in Kenya

    St. John of God Tigania Hospital in Kenya. Will you help with a contribution so we can prepare the hospital for the next 20 years?

Related

  • Contact us

    Contact details. Get in touch.

  • Respite for children with Life Limiting Conditions- Cherishing short lives

    Respite for children with Life Limiting Conditions- Cherishing short lives

    Children's Respite. Life limiting conditions. Disabilities. Fundraising. Short lives.

  • Intellectual Disabilities

    Intellectual Disabilities

    Intellectual Disabilities. Community Support. Independent living. Full time care. Dedicated staff. School. Day services. Respite services.

  • Our Mission

    Mission. HSE Funding. Person centred care. Independence.

  • What we do

    What we do

    Fundraising. Community Services. Intellectual Disabilities. Mental Health. International Development. Malawi

  • Resources

    Annual audited accounts. Statement of Guiding Principles for Fundraising.

  • Accountability

    Our promise of Accountability is underpinned by our compliance with Guiding Principles for Charities and the external regulatory environment.

  • About us

    About us

    St. John of God Community Services Malawi

  • Our Mission

    Our Mission

    St. John of God Community Services Malawi

Most read

  • Understanding your child's autism diagnosis

    Understanding your child's autism diagnosis

    Saint John of God Foundation are delighted to present in partnership with AsIAm & Lucena Clinic the second of a three-part series of supports for the autism community.

  • Intellectual Disabilities

    Intellectual Disabilities

    Intellectual Disabilities. Community Support. Independent living. Full time care. Dedicated staff. School. Day services. Respite services.

  • Our history

    Our history

    St John of God has been part of the landscape of Irish health since the 1880 providing a diverse range of services, from adult and child mental-health support services to special schools and learning disability services across Ireland.

  • Respite for children with Life Limiting Conditions- Cherishing short lives

    Respite for children with Life Limiting Conditions- Cherishing short lives

    Children's Respite. Life limiting conditions. Disabilities. Fundraising. Short lives.

  • What we do

    What we do

    Fundraising. Community Services. Intellectual Disabilities. Mental Health. International Development. Malawi

  • Carmona Playground

    Carmona Playground

    Carmona school caters for pupils with a severe-profound general learning disability, aged 4 – 18 years. Our pupils have a range of sensory and physical needs that require high levels of therapeutic and nursing support.

  • Foundation office

    Our team. Foundation office.

  • Contact us

    Contact details. Get in touch.

  • Suzanne House Wishlist

    Suzanne House Wishlist

    Suzanne House provides specialised individual respite care for children with life-limiting conditions and complex medical needs in a small homelike environment.

  • Our Mission

    Mission. HSE Funding. Person centred care. Independence.

Connect with us

  • Facebook
  • Twitter
  • Email

Join our mailing list

Please enter your first name
Please enter your last name
Please enter your email address Please enter a valid email address (e.g. [email protected])

Useful links

    • Dublin South East Services
    • Liffey Services
    • Kerry Services
    • North East Services
    • Adult Mental Health Services
    • Child & Adolescent Mental Health Services

    • Privacy policy
    • Terms and Conditions
    • Admin login
    • My details
    • Log out

Contact details

Tel: 01 288 22 31

Email: [email protected]

Flavian House
Stillorgan 
Co.Dublin
Ireland



Republic of Ireland: Charity Regulatory Authority No. 20069841 - Revenue Number CHY 18280 - Company Reg No 18005
Northern Ireland: Charity Commission for NI No. NIC 102440 - Revenue Number (HMRC) XR43047 - Company Number NI 20856
© Copyright 2019 Saint John of God Foundation. All rights reserved.
Saint John of God Foundation is part of Saint John of God Hospitaller Services Group

Manage Cookie Preferences